We are sorry to hear you have yet to receive an order confirmation email. In this instance, please check your junk.

If you still can't find your order confirmation, please reach out to customercare@dvetestudio.com

We understand that sometimes circumstances change, and you may need to adjust the shipping address. While we cannot guarantee the ability to change the address after an order is placed, we're more than happy to try and accommodate your request.

If you require an address modification, please reach out to our dedicated team at customercare@dvetestudio.com as soon as possible. We'll do our best to assist you, keeping in mind that changes may not always be feasible, depending on the order processing status and the courier used.

Our size guides are available in CM and can be located on our product pages just above the add to basket button.

All the garments you see in our photos are the garments you will receive. From time to time there may be some discrepancies, this is usually due to the varying devices upon which the products are viewed. Our printed items also do vary across garments, sadly we are unable to guarantee a print as each item is individually sewn and this depends on the material.

We do our best to ensure that your order is shipped on the same day that it’s placed if ordered before 3pm. Orders placed on a Friday after 2pm or bank holiday are shipped the first working day back. 

During peak periods, including sales, please allow a few extra days. We will send confirmation details.

Please note that all orders placed on a non working day will be shipped the next working day.

Please note the total cost for your order does not include any import or duties fees. These fees are put in place by customs for the country of delivery. We would kindly recommend checking local customs and taxes before placing your order. 

International delivery times are approximate. There may be some situations which cause delays to your delivery which are beyond our control.

If you think your delivery time is taking longer expected, feel free to contact our Customer Care team by emailing customercare@dvetestudio.com

Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities.

As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking reference number provided in your dispatch confirmation email.

We will email you your tracking details once your order has been dispatched. The waybill / tracking number is the best way to track your parcel. If you have not received your confirmation, please contact our customer service team at customercare@dvetestudio.com