General Terms
These General Terms regulate the rules for the use of the website www.dvetestudio.com, including the conclusion of a distance contract for the purchase and sale of goods from the online store.
The last change to the General Terms of use for www.dvetestudio.com was made on 01.03.2025.

SELLER INFORMATION
“M I H DESIGN” Ltd., UIC: 204374563, with its registered office and management address at Sofia, P.O. Box 1415, Vitosha District, Nevena Kokanova St. No. 5.
You can contact “M I H DESIGN” Ltd. at the address provided above, by phone at +359 89 981 99 33, or by email at info@dvetestudio.com.

DEFINITIONS

1. Seller / Provider of the online platform for trade – “M I H DESIGN” Ltd.;
2. dvetestudio.com – the platform of the online store, managed by “M I H DESIGN” Ltd.;
3. Site – the domain www.dvetestudio.com
4. Customer / User – any individual over 18 years of age or legal entity, or other legal formation, that uses the site of “M I H DESIGN” Ltd. in any way, including but not limited to visiting, browsing, placing orders, purchasing, returning goods, requesting, and using services, and optionally registering an Account on the site;
5. Order – an electronic document representing a form of communication between the Seller and the Buyer, through which, by using the Site via their Account or as an unregistered user, the Buyer expresses their intention to purchase goods from the Site.
6. Account – a section of the Site formed by an email address and password, which allows the Customer to place an Order and contains information about the Customer and the history of their actions on the Site (orders, invoices, list of favorite products, etc.).
7. List – a webpage in the Customer’s Account where they can add and track the availability and/or price of products they are interested in.
8. Goods – any object of the sales contract from the Site.
9. Contract – a distance contract concluded between the Seller and the Buyer for the purchase and sale of Goods from the Site, which is an integral part of these general terms of use.
10. Content:

• all information on the site accessible via an internet connection and device connected to the internet;
• content of any message from the Buyer to the Seller sent through electronic means and/or other accessible communication means, and the content of any message sent by the Seller to the Buyer in the same way;
• information related to the goods and/or tariffs applied by the Seller for a certain period of time;
• information regarding Customers and their goods.

11. Transaction – the action of “M I H DESIGN” Ltd. to refund an amount to the Buyer due to the cancellation or non-fulfillment of a sales contract from the Site, carried out exclusively by bank transfer.
12. Specifications – all characteristics and/or descriptions of the Goods as stated in their description.
13. Order Registration – a notification to the Customer that the order has been registered in the “M I H DESIGN” Ltd. platform and is in processing status.
14. Order Confirmation – a notification to the Customer that the Seller agrees to be bound and committed to fulfilling the order.
15. Sending the Order – the action by the Seller to send the pre-paid Order to the Customer with the exact delivery details provided by the Customer – name, address, contact phone, email.

GENERAL PROVISIONS

1. The General Terms of “M I H DESIGN” Ltd. are binding for all users of the site.
2. Any use of this site means that you (a) have carefully read the general terms for its use and (b) agree to comply with them unconditionally.
3. The General Terms may be changed unilaterally by “M I H DESIGN” Ltd. at any time by updating them. These changes take effect immediately after they are published and are binding for all users/customers.
4. “M I H DESIGN” Ltd. has the right to change the terms of use at any time at its discretion or if such changes are required by an applicable legal act. These changes may have retroactive effect on already delivered and confirmed orders. If the changes concern the price of an Order that has been confirmed by the Seller, the Customer is obliged to pay the price that was current at the time of order placement and confirmation.
5. In case of any change in the General Terms or in the general terms of specific campaigns, promotions, loyalty programs, or other activities, “M I H DESIGN” Ltd. will inform its Customers about the changes by publishing them on the site. Therefore, you, as a Customer, have the obligation to check for potential changes to the General Terms each time you use the site. For any changes to the General Terms of an already concluded contract, the Customer will be notified within 7 days from the occurrence of this change via phone, email, or postal address provided by them.
6. If any provisions of these General Terms for using the site are found to be invalid or unenforceable for any reason, this will not affect the validity or applicability of the remaining provisions.
7. “M I H DESIGN” Ltd. makes serious efforts to maintain the accuracy of the information presented on the site. However, due to possible technical errors or omissions in this information, “M I H DESIGN” Ltd. clarifies that product images are informative and indicative, and the delivered products may differ from the images due to changes in their features or design.
8. The characteristics or prices of products described on the site are binding for “M I H DESIGN” Ltd. and may be corrected at any time. “M I H DESIGN” Ltd. is not responsible for damages caused by possible technical errors occurring or made on the site.
9. Due to limited space and the structured nature of information, product descriptions may sometimes be incomplete. However, “M I H DESIGN” Ltd. strives to provide the most relevant and important information.
10. All goods, including those on promotion/discount, are sold and delivered until stocks are exhausted, even if this is not explicitly stated on the Site.
11. The site may contain links to other websites. “M I H DESIGN” Ltd. is not responsible for the privacy policy of websites it does not administer, nor for any other information contained on them.

CONCLUSION OF CONTRACT

1. By registering an Order on the site, the Buyer agrees to express their desire to receive the respective goods from the Seller upon payment.
2. The Seller sends a notification to the Buyer confirming the registration of the Order in their system, which does not imply acceptance, confirmation, or commitment to fulfill the order. This notification is sent electronically (via email) or by phone.
3. The Seller has the right not to deliver part or all of the goods from the Order at their discretion, including but not limited to, due to stock shortages or price changes. In any case, the Seller will notify the Customer by email or phone. In this case, the only responsibility of the Seller is to refund any pre-paid amount for the goods.
4. The sales contract between the Seller and the Customer is deemed concluded when the Customer receives an email and/or SMS notification from the Seller confirming the order and readiness to send the goods or provide the service.
5. The sales contract is concluded and executed by the Seller after the prepayment of the order(s) via bank transfer, through virtual payment systems, or upon confirmation and dispatch to the customer when payment is made via cash on delivery.
6. The Seller and the Buyer conclude separate sales contracts for each of the goods individually, even if they are selected with a single electronic statement and from a single list of goods to be purchased.
7. The Seller may organize the delivery of the goods ordered through separate sales contracts together and simultaneously.
8. The Buyer’s rights regarding delivered goods are exercised separately for each sales contract. Exercising rights in relation to one delivered item does not affect or invalidate the other contracts for sale of the other items. Exercising the right of the Buyer to withdraw from the sales contract for a particular item does not affect contracts for the sale of other goods delivered to the consumer.
9. When exercising rights under the sales contract, the Customer must clearly and unambiguously specify the contract and the goods in relation to which they are exercising their rights.
10. The Consumer may pay the price for separate sales contracts all at once when placing the order for the goods.
11. The Seller and the Buyer agree that all statements between them regarding the conclusion and performance of the sales contract may be made electronically and through electronic statements under the Electronic Document and Electronic Trust Services Act and Art. 11 of the Electronic Commerce Act.
12. Electronic statements made by the Customer are considered to be made by the persons specified in the data provided by the Customer when registering if the Customer has entered the correct name and password for access.
13. The Customer agrees not to submit fictitious or invalid requests for concluding a contract or any other false, incomplete, or inaccurate information regarding the execution of the contract, including but not limited to: names, address, phone, and email address.
14. If the Customer has a registered Account on the online store and wishes to delete it, this can be done by submitting a written request to the email: info@dvetestudio.com. The request must include all relevant account information, including name, address, phone, and email.

ONLINE SALES POLICY

1. Access to dvetestudio.com for the purpose of registering an order is allowed to any Customer.
2. “M I H DESIGN” Ltd. reserves the right, at its discretion, to limit access to any Customer for making an Order and/or to some of the available payment methods if it deems that this could be harmful to “M I H DESIGN” Ltd. in any way, without the obligation to justify its actions. “M I H DESIGN” Ltd. is not responsible for any damages the Customer has suffered or may suffer as a result of this decision, regardless of its correctness or justifiability.
3. The Customer has the right to contact “M I H DESIGN” Ltd. at the addresses listed in the "Contact" section of the site, and messages containing inappropriate language or offensive vocabulary will be ignored. The Seller has the freedom to process the received information without having to justify their actions. The Seller is obligated to store and process the received information in accordance with the requirements of REGULATION 2016/679.
4. “M I H DESIGN” Ltd. may publish promotional or advertising information regarding goods and/or services offered for a certain period, as well as information on stock availability.
5. All prices for goods on the site are final and are quoted in EUR  with VAT included.
6. The Customer agrees that the costs of transportation, insurance, and delivery of the selected goods are at their expense. The Customer agrees that, by explicit agreement with the Seller, and/or at the Seller’s request, the Seller may charge an amount for the transport of the purchased goods.
7. In the case of online payments or bank transfers, the Seller is not responsible for any fees, commissions, or other additional payments made by the Buyer or their bank related to the transaction itself, nor for currency exchange rates applied by the bank issuing the customer's card, in cases where the currency is different from EUR. This also applies to transactions made by “M I H DESIGN” Ltd. to the customer, whether in relation to a refund or any other reason. Such transaction-related costs are solely the responsibility of the Buyer. Therefore, “M I H DESIGN” Ltd. recommends that customers consult their bank for any additional fees that may be charged for online payments or bank transfers for goods sold by “M I H DESIGN” Ltd.
8. All images on the website are solely intended to provide an approximate representation of the type of goods offered, not to depict them precisely. Accordingly, some images of products on the website (static/dynamic images, multimedia presentations, etc.) may not exactly match the appearance of the respective product. The Customer has no right to hold the Seller responsible for any such discrepancies.

USE OF SUBCONTRACTORS:

1. The Seller has the right to use subcontractors to provide the goods offered on the website. The Seller will be responsible for the actions of these subcontractors as if they were its own.

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS:

1. The content, as defined in the "Definitions" section, including but not limited to logos, graphic images or texts, trademarks, dynamic symbols, texts, and/or multimedia content on the site, is the exclusive property of “M I H DESIGN” Ltd.
2. “M I H DESIGN” Ltd. owns and reserves all rights to intellectual and industrial property related in any way to the site, whether owned by it or obtained through contractual agreements, including licenses or any other lawful means.
3. Nothing in the distance contract concluded between “M I H DESIGN” Ltd. and the Customer shall be considered as permission from “M I H DESIGN” Ltd. for the Customer to copy, distribute, publish, provide to third parties, alter in any way, any part of the Content, including but not limited to trademarks, logos, multimedia content on the site, or product descriptions, including by introducing external content to the site or removing marks indicating the ownership rights of “M I H DESIGN” Ltd. The Customer also has no right to transfer, sell, or distribute materials created by reproduction (copying), modification, or publishing the Content, except with the express consent of “M I H DESIGN” Ltd.
4. Any Content that the Customer has access to, regardless of the means used, is subject to the current terms and relevant legislation.
5. The Customer is entitled to use the Content for commercial purposes only if they have obtained the written consent of “M I H DESIGN” Ltd. for such use, and only to the extent, manner, and duration for which this consent has been explicitly granted. Any subsequent or different use of the Content will be considered a violation of the contract between “M I H DESIGN” Ltd. and the Customer and a violation of the intellectual property rights of “M I H DESIGN” Ltd.
6. “M I H DESIGN” Ltd. guarantees that the goods it offers are of the origin and authorship as explicitly stated.
7. The Customer understands and agrees that purchasing a product does not grant them any copyright or other intellectual property rights over it.

ORDER:

1. The Customer may place Orders on the website by adding the desired products to the shopping cart, following the steps outlined on the site to complete and submit the Order, regardless of whether they have a registered Account.
2. Each product added to the shopping cart is available for purchase within the available quantities. Adding a product to the cart without completing the order does not constitute a registration of the order or automatic reservation of the product.
3. The Seller is responsible for delivering only one product per registered order. Additional quantities of the same product will be confirmed or rejected depending on available stock.
4. The Customer is obligated to ensure that all information provided for the purchase they have submitted is correct, complete, and accurate as of the date of the order submission.
5. By submitting the order, the Customer allows the Seller to contact them by any possible means when necessary in connection with the order or the concluded Agreement.
6. The Seller has the right to refuse to fulfill (cancel) the Customer’s Order and must notify the Customer. The cancellation of the order will not impose any responsibility or subsequent obligation on either party, and neither party will have the right to claim compensation from the other in the following cases:
• Rejection by the issuing bank of the Customer’s transaction in case of online payment;
• A money transaction that does not result in funds being credited to the Seller’s account in case of online payments;
• Provided data by the Customer is incomplete and/or incorrect, making identification and delivery of the desired product impossible.

RIGHT OF WITHDRAWAL FROM THE AGREEMENT:

1. The Customer has the right to withdraw from the agreement without stating a reason, without owing compensation or penalties, and without paying any additional costs within 14 (fourteen) days from the date the Customer or a third party indicated by them accepts the goods. The Customer must comply with the "Delivery and Return" policy available at www.dvetestudio.com.
2. To exercise their right of withdrawal, the Customer may use the standard withdrawal form provided on the website/attached to the order or express their wish to withdraw via the communication channels specified by “M I H DESIGN” Ltd., namely e-mail: info@dvetestudio.com, without the need to justify their desire for withdrawal.
3. The Customer has exercised their right of withdrawal only if they have sent a notice to the Seller about their intention to withdraw before the expiration of the period mentioned in section 1 of this section and in compliance with the "Delivery and Return" policy.
4. Returning the product is always at the Buyer’s expense. The Seller will bear all direct costs of returning items offered by “M I H DESIGN” Ltd. if the product has a factory/manufacturing defect or if it is an item that does not correspond to the customer’s order (size, type, quantity). The Customer must return the items to the address provided by the Seller.
5. The Seller is obligated to refund the paid price of the Agreement from which the Customer has withdrawn, within 14 (fourteen) days from the date the Seller receives the returned goods from the Customer.
6. The Customer agrees that the paid price consists of the purchase price of the product, but does not include transport and insurance costs for receiving the product if these costs were incurred by the Customer. The amount will be refunded as follows, without causing additional costs for the Customer:
• Payments made by debit or credit card – by refunding the amount to the bank account from which the payment was made after it is provided by the Customer;
• Payments made by bank transfer – by refunding the amount to the bank account from which the payment was made;
• Payments made by cash on delivery – by refunding the amount to a bank account explicitly specified by the Customer.
7. If an ordered and pre-paid product cannot be delivered/provided by the Seller, the Seller will inform the Customer and will refund the paid amount to the Customer’s account within 7 (seven) days from the date the Seller establishes this or from the date the Customer clearly expresses their wish to terminate the Agreement, provided the Customer has adhered to the 14-day (fourteen) period mentioned in section 1.

PRODUCTS/SERVICES FOR WHICH THE CUSTOMER HAS NO RIGHT OF WITHDRAWAL:

1. Right of Withdrawal: The Customer does not have the right to withdraw from the contract in the following cases:
• For services where the service has been fully provided, and the contract requires the Customer to pay, and the performance has started with the Customer's express prior agreement and confirmation, acknowledging that they will lose the right to withdraw once the contract is fully executed by the Seller.
• For the delivery of goods whose price depends on fluctuations in the financial market, which cannot be controlled by the Seller and may occur during the withdrawal period.
• For the delivery of goods that are custom-made or tailored to the Customer's individual requirements.
• For the delivery of goods that due to their nature can deteriorate or have a short shelf life.
• For the delivery of goods that, once delivered, cannot be separated from other goods due to their nature.
• For the delivery of goods categorized as "lingerie" or "swimwear."
• In any case of contradiction and/or non-compliance with the explicitly stated "Return/Exchange" rules, as outlined in the "Delivery and Return" section on dvetestudio.com.
2. Claims:
• A claim can be made when the purchased goods do not correspond to the agreement between the parties to the sales contract. Claims can be made within 14 days of receiving the goods by the Customer. Non-compliance with the agreement between the parties may include:
• Damage to the product's integrity.
• Incorrect goods were sent, different from what was ordered.
• Significant discrepancy with the product description, including size, materials, authorship, and origin.
• Damage to the product during transportation, for which the Seller is responsible if the Seller has committed to insuring the goods.
• Claims should be submitted to "MIH DESIGN" Ltd. via the email info@dvetestudio.com, and the Customer must return the goods within 14 days.
• In the event of a claim, the Customer can opt to exchange the specific goods for another, with price adjustments made – either the Customer will pay the difference if the replacement product is more expensive, or the Customer will receive a refund if the new product is cheaper than the original price.
• The return of goods for a claim, except in cases of transportation damage, must meet the following conditions:
• The product must be in good commercial condition (the item must not have been worn, washed, or altered in any way by a third party, and must still have the attached commercial tags).
• When returning or exchanging goods, the Customer must adhere to the rules explicitly outlined in the "Return and Exchange" section on dvetestudio.com.
3. Marketing Communications:
• Upon creating an Account on the website, the Customer can express consent to receive newsletters. The option regarding consent to receive newsletters can be changed at any time by contacting "MIH DESIGN" Ltd. at info@dvetestudio.com.
• Refusing to receive newsletters does not automatically withdraw the consent given for entering into a contract.
4. Invoicing – Payment:
• The prices of the goods announced on the website are in line with the terms set forth in sections 6 and 7 of the "Online Sales Policy."
• The price, method of payment, and payment deadlines when issuing a pro forma invoice or invoice will be specified for each order.
• The Customer is required to provide all necessary information for issuing the invoice in accordance with applicable legislation.
• The Seller will issue an invoice for the ordered and delivered goods based on the information provided by the Customer.
• "MIH DESIGN" Ltd. will issue an invoice for any payment made for an order paid by bank transfer, regardless of whether the Customer is a legal or physical person. The Customer agrees that the invoice may be physically delivered with the goods or sent electronically to the email address provided in their account or uploaded to their account. If these payment documents are not received with the shipment, the Customer must inform us within 48 hours via email at info@dvetestudio.com.
• To ensure the proper preparation of the invoice for the respective order, the Customer is obligated to continuously update their account information. They must review the information provided in each order to ensure it is complete, correct, and accurate.
5. Delivery of Goods:
• The Seller is obliged to deliver the ordered and purchased goods via the courier company to the address specified by the Buyer or to a courier office, depending on the Customer's choice.
• The Seller will ensure proper packaging of the goods and the sending of the accompanying documents. If, by any chance, a necessary document is missing from the package, please contact us at info@dvetestudio.com, and we will provide it as quickly as possible.
• The delivery cost of products offered by "MIH DESIGN" Ltd. is to be paid by the Customer unless otherwise agreed between the parties or if the order exceeds 300 EUR.
• Delivery details, including but not limited to delivery time, do not represent a contractual obligation on the part of the Seller to deliver the goods or perform services on a specific date. Accordingly, the Customer has no right to any compensation if the announced delivery date is not met.
• If the Customer fails to provide access and conditions for the goods to be delivered to the specified address within the specified time, or if they do not pick up the goods from the courier office on time, the Seller is released from the obligation to fulfill the delivery.
6. Liability:
• The Seller is responsible for any defects (if these result from manufacturing or technical faults) of the goods under the sales contract and for the reimbursement of any paid amounts.
• "MIH DESIGN" Ltd. is not responsible to third parties if such parties believe that the information published on the website infringes any copyright or intellectual property rights.
• The Seller is not liable for any damages suffered by the Buyer or third parties due to force majeure or events beyond the Seller's control.
• In all other cases, the Seller’s liability is limited to the value of the ordered and paid goods.
7. Force Majeure:
• Neither party will be liable for failing to meet their contractual obligations if such failure is due to force majeure. Force majeure refers to an unpredictable and unavoidable event of an extraordinary nature occurring after the contract was concluded.
• If such an event persists for 14 days from its occurrence, either party has the right to notify the other that the contract is terminated without owing compensation for any potential damages.
8. Transfer of Ownership:
• Ownership of the goods is transferred to the Buyer upon delivery, after payment has been made. The transfer of goods is certified by the signature of the Buyer (or their designated person) on the transport document provided by the courier.
9. Alternative Dispute Resolution:
• Alternative dispute resolution (ADR) between consumers and traders is a voluntary, out-of-court settlement process. Consumers have two options:
• Use the European Online Dispute Resolution (ODR) platform at http://ec.europa.eu/odr/.
• Submit a mediation request directly to the Commission for Consumer Protection at https://kzp.bg/pomiritelna-komisiya.
• On this page, you can familiarize yourself with the types of mediation commissions and the steps for forming a mediation commission.
10. Applicable Law:
• For matters not addressed in these general terms, related to the performance, termination, and interpretation of the contract with the Customer, the laws of the Republic of Bulgaria shall apply.

These Terms and Conditions are accepted by the managers of “MIH DESIGN” Ltd., UIC: 204374563 – Hristina Kirilova Chekova and Martina Krasnodar Boneva. A signed copy of these Terms and Conditions will be sent to the Customer at the provided address. It is assumed that the Customer has reviewed the Terms and Conditions when placing an order from the online store.